At Rooted in Wood Designs (PTY) LTD  we want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy below:

1. Eligibility for Refunds

• Return Period: You may request a refund within 5 days of receiving your order. Items must be returned in their original condition and packaging.
• Non-Returnable Items: Some items are non-returnable, including personalized or custom products, perishable goods, and sale items marked as non-returnable.

2. How to Request a Refund

• Contact Us: To request a refund, please contact our customer service team at info@rootedinwooddesigns.co.za or 0215771009 Provide your order number and a brief explanation of why you are requesting a refund.
• Return Authorization: If required, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

3. Return Shipping

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred in fulfilling your order.
• Return Instructions: Use a trackable shipping method to return items. We are not responsible for lost or damaged returns.

4. Processing Refunds

• Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
• Refund Method: Approved refunds will be issued to the original payment method within 10 business days after inspection. Please note that processing times may vary depending on your payment provider.

5. Exchanges

• Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

6. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, contact us within 3 days of receipt. We will provide instructions for returning the item and issue a replacement or refund as necessary.

7. Policy Updates

We may update this refund policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services constitutes acceptance of the revised policy.